Orders

How to purchase our products?

There are several ways to make an order at boxypens.id: Choose the product you want, then click “Buy Now” and the product will automatically go to your shopping cart, or you can choose another product (if you still needed) then click “My Bag” to complete your order and see the order’s detail on the order details page, on this page please make sure you order matches with what you want, click “Checkout” to proceed to the next step. If you are a new customer, you will be directed to the “Register” page, but for the registered customer, you only need login to your account. In this step you will be required to complete your shipping address, complete the detail, and click “Confirm Order” to finish the ordering process, and after the order process is complete, you will get the order confirmation.

How do I change my order?

You can retrieve the previous order and reject before payment is confirmed and make another purchase.

Can I cancel my order?

After the payment is confirmed and shipping is in progress, you may not cancel the order.

Can I track my order?

Please contact us at info@boxypens.id or line message us @boxypens if your order has not been received or if there is any enquiries regarding the order. 

When will the order be processed?

We serve to deliver from Monday to Friday, for orders before 11:59 pm, and we will process the shipment on the next day, for the order after 12.00 WIB will be processed the day after tomorrow. For orders made on Friday, the items will be processed on Saturday as long as the payment confirmation is made before 11.59 WIB. All the product orders require a receipt with the signature. We can’t switch the shipping address when the product has been shipped, so please be assured that there are people in the destination address who can receive the package and represent you to sign the receipt.

 

Payment

What kind of payment methods does www.boxypens.id accepts?

Currently the only payment method can be made through bank transfer and the customer can confirm for the payment through the website.

Delivery

How much does the shipping cost?

The shipping cost is according to the price provided by JNE. The packaging and safety of delivery of our products is considered when placing our shipping weight per item thus influence the shipping cost. 

How long does standard delivery take?

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Berapa hari pengirimannya?

(For Jakarta area) after your transaction is processed, the order will be processed on the next day, and for Bodetabek area (Bogor, Depok, Tangerang, and Bekasi), shipping estimates will take 1-3 business days, and for some areas outside Jabodetabek the shipping estimate will take 2-6 working days.

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Setelah transaksi Anda diproses, untuk area jakarta barang akan di proses di hari kerja berikutnya, untuk area debotabek, estimasi pengiriman 1-3 hari kerja dan untuk daerah di luar jabodetabek, estimasi pengiriman 2-6 hari kerja.

When will the order be processed?

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Kapan pengiriman anda akan di proses?

We serve to deliver from Monday to Friday, for orders before 11:59 pm, and we will process the shipment on the next day, for the order after 12.00 WIB will be processed the day after tomorrow. For orderings made on Friday, the items will be processed on Saturday as long as the order made before 11.59 WIB. All the product orders require a receipt with the signature. We can’t change the shipping address when the product has been shipped, so please be assured that there are people in the destination address who can receive the package and represent you to sign the receipt.

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Kami melayani pengiriman/penyerahan dari Senin hingga Jumat, untuk barang yg dipesan sebelum jam 11.59WIB, kami akan proses pengiriman di keesokan harinya, untuk pesanan di atas jam 12.00WIB akan diproses lusa. Untuk pemesanan di hari Jumat, barang akan tetap diproses di hari Sabtu selama pesanan dilakukan sebelum jam 11.59WIB. Semua pemesanan mengharuskan adanya tanda terima disertai tanda tangan. Kami tidak dapat mengalihkan alamat pengiriman apabila barang telah dikirim, jadi harap dipastikan bahwa ada orang di alamat tujuan yang dapat mewakili Anda menandatangani tanda terima.

Can I take the order directly from your office?

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Dapatkah saya mengambil pemesanan dari Anda?

We’re sorry, we don't accept the package pickup in our office.

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Saat ini kami belum dapat menerima pengambilan di kantor kami.

Can boxypens.id ship the orders overseas?

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Apakah boxypens.id mengirim ke luar negeri?

We’re sorry, we only serve for domestic delivery.

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Tidak, untuk saat boxypens.id hanya melayani pengiriman dalam negeri

Delivery Submission

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Penyerahan Pesanan Ulang

In terms of order submission, we hope that there will be no unforeseen circumstances during the delivery process. If we have attempted to submit the order, but nobody signs the receipt, we will contact you to arrange for re-submission. 

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Dalam hal penyerahan pemesanan, kami berharap semoga takkan ada aral merintang. Jika kami sudah berupaya menyerahkan pemesanan, namun tak seorang pun hadir untuk menandatangani tanda terima, kami akan menghubungi Anda untuk mengatur penyerahan-ulang.

Delivery Delays

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Keterlambatan Penyerahan

Due to the high volume of orderings, we may have to postpone delivery time to the next business day. boxypens.id shall not be liable for any unforeseen circumstances and out of control causing delays of submission. Regarding this issue, we will attempt to inform you and discuss for the alternatives.

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Oleh karena tingginya volume pemesanan, kami mungkin harus menunda waktu penyerahan barang ke hari kerja berikutnya. Boxypens tidak akan bertanggung jawab atas situasi tak terduga dan di luar kendali yang menyebabkan penundaan penyerahan. Mengenai keterlambatan ini, kami akan berupaya mengabari Anda dan membicarakan alternatifnya

Weekend Delivery

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Penyerahan Akhir Pekan

Although our office is closed on weekend, we are ready to process your order on Saturday, provided your order is booked on Friday before 11:59 WIB. Note:  We don’t do the shipping on Sunday also as well as on public holiday.

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Walaupun kantor kami tutup pada akhir pekan, kami siap menyerahkan pemesanan Anda pada hari Sabtu, dengan syarat pesanan anda dipesan di hari Jumat sebelum jam 11.59WIB. Kami tidak melakukan pengiriman di hari Minggu dan hari libur nasional.
Returns

What are your policies on return and exchange of the orders?

For items that are miss-submitted or damaged, we have a 7-days policy from the date of booking received by the customer, with following terms and conditions: - Item must be in original condition as at the first time of purchase, - There should be no marks or flaws on all packaging, The items placed in one set or a multi-item package must be returned as a perfect set. This refund policy does not apply to items stated on the boxypens.id site as "Non-redeemable" and "No- refundable", - All returns will be reviewed by boxypens.id and we will give the compensation, including: - Replace with the new product which same as original order, - Full refund in the form of credit can only be used at boxypens.id.

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Untuk barang yang salah kirim atau cacat, kami mempunyai kebijakan yang berlaku 7 hari sejak tanggal pemesanan diterima oleh pelanggan, dengan syarat dan ketentuan sebagai berikut: - Barang harus dalam keadaan orisinal seperti pada saat pembelian. - Tidak boleh terdapat tanda atau cacat apa pun pada semua kemasan. - Barang belanjaan yang merupakan satu set atau satu paket multi-barang harus dikembalikan utuh sebagai satu set. - Kebijakan pengembalian ini tidak berlaku untuk barang yang dinyatakan di situs boxypens.id sebagai 'Tidak dapat ditukar" dan "Tidak dapat diuangkan kembali". - Semua pengembalian akan dikaji lebih dahulu oleh pihak boxypens.id dan kami berhak memberikan ganti rugi, termasuk: - Mengganti dengan produk baru yang sama dengan pemesanan orisinal - Pengembalian uang sepenuhnya dalam bentuk kredit untuk digunakan di boxypens.id

How do I return the products?

For all return requests, please email us at info@boxypens.id, including contact details, order number / invoice number, and the reason for the return. Alternatively, you can contact us at line @boxypens. We will notify you once your request has been received, then process the refund, (if eligible).

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Untuk semua permintaan pengembalian, silakan email kami di info@boxypens.id, termasuk detail alamat kontak, Nomor Order Pemesanan/Nomor Invoice, dan alasan pengembalian Anda. Atau, Anda bisa menghubungi kami di line @boxypens. Kami akan mengabari Anda setelah permintaan Anda diterima, lalu memroses pengembalian dana, jika memenuhi syarat.

Where can I find my Booking Number?

After you make an order, you will receive a confirmation email from us that informed the order number, please keep this number for the further need with us. Or you can find this number on the menu “Order Details” after you log in the website.

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Setelah melakukan pemesanan, Anda akan menerima email konfirmasi dari kami yang di dalamnya tercantum nomor pemesanan, harap simpan nomer ini untuk keperluan lebih lanjut dengan kami. Atau, nomor pemesanan dapat ditemukan di menu "Pesanan Saya" setelah Anda melakukan login.

Others

Can anyone be contacted if my question is not listed in this FAQ?

Yes, you can email to info@boxypens.id and we will respond your email as soon as possible. Alternatively, you can line us @boxypens. Our working hours are between 10WIB - 6WIB, Monday - Friday.

Can I request / suggest for a product?

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Dapatkah saya meminta/menyarankan suatu produk?

We'll be happy to hear any feedback/suggestion from you! Please share your product request with us via email at info@boxypens.id of line message us @boxypens. 

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Kami akan dengan senang hati mendengar dari Anda! Silakan berbagi permintaan produk dengan kami via email di info@boxypens.id atau line message kami di @boxypens. 

Bringing you the best Japanese stationery products in Indonesia as the official distributor of Mitsubitshi and Kokuyo writing instruments since 1973. 

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